Client Services Coordinator

We are a dynamic gymnastics club with three locations in Vancouver, North Vancouver, and Richmond, Canada. Our focus is on providing high-quality gymnastics programs for children aged 0-7. We pride ourselves on our fun, playful environment and our commitment to coach development and education. Unlike other gymnastics organizations, we’re not here to put kids on a podium or develop high-performance athletes. Instead, we aim to develop the skills and confidence children need to thrive in all sports.

Our programs are for kids ages 0 to 7 and are offered in our engaging, safe, and playful facilities designed specifically for young children. We were the first to create a sports program that supports both kids and their families. Many of our classes involve parent participation because we believe that families know their children best.

The Client Services Coordinator will be responsible for driving enrollment and retention while enhancing customer relationships across all gymnastics programs. This role focuses on ensuring prompt, clear communication with clients through all channels: phone, email, online chat, and email! The ideal candidate is enthusiastic, outgoing, and skilled in building rapport with customers.

Responsibilities

Ensure prompt, clear communication with clients, helping build trust and satisfaction while keeping accurate records to maintain seamless service.

Enhance our impact in the community by ensuring full enrollment in all programs, leveraging our outstanding facilities and qualified coaches to provide children with essential movement skills for a healthier future.

Hours

This is a full-time or part time position opportunity (20-40 hours per week) with specific working hours, scheduled either Tuesday to Saturday or Sunday to Thursday.

Position Location

We have three purpose-built facilities in the Lower Mainland: Cambie (Vancouver), Richmond, and North Van.

The position is remote but we would prefer a local candidate.

Cambie

155-555 West 12th Avenue, Vancouver, BC V5Z 3X7

North Van

120 - 2270 Dollarton Highway, North Vancouver, BC V7H 2M9

Richmond

140 - 13571 Commerce Pkwy, Richmond, BC, V6V 2L1

Do Any of the Following Sound Like You?

You are obsessed with learning and growth. You focus as much on personal development as we do on professional achievements.

You are radically self aware. You believe that your behaviours, actions and words can profoundly impact a child and shape their future.

You love collaboration and building others up, cheering on victories and laughing at mistakes. You love new ideas and seeing the world from a new perspective.

You know that every individual has something valuable to offer. You create safe spaces where everyone can thrive.

You know that play is the best way to learn. You find fun in every situation and never forget to stay curious and playful.

Minimum Qualifications

Must be a minimum of 18 years old
First Aid-CPR certificate
A successful Criminal Record check, upon hiring
A background in sales is advantageous, especially for candidates who have experience promoting programs or services to families.
Proficient with Google Workspace (Docs , Sheets, Gmail )

Compensation

This position is paid hourly starting at $20.00

Application

Complete our online application form and include a resume and cover letter with your submission.

Apply