Help Centre

Client Services

Frequently Asked Questions

  • Booking a makeup class is completed through the JackRabbit Parent Portal.

    You have the option to schedule a makeup after your child has missed a class or you can do it beforehand if you plan to be away.

    Check out our step by step instructions for more information on how to book a makeup class.

    Conditions apply.

  • The Sport Success Pathway has a season just like other sports do. Our season is broken down into four terms: Fall Term, Winter Term, Spring Term, and Summer Term. Tiny, little athletes attend weekly classes throughout the term.

    Check out the Annual Term Calendar for specific dates for classes.

  • Our classes have a low child to coach ratio.

    We often have more than one class in the gym at one time.

  • We are committed to raising the bar for grassroots sports in Canada, one tiny athlete at a time.

    As a high quality sports program, we have a consistent avenue to report incidents and misconduct.

    Please review our Incidents and Complaints Process to report your concern or complaint.

  • Currently, we do not offer birthday parties at any of our facilities.

  • Families enrolled in current term are given priority access to save or change their spot (we call this "Save My Spot" Week and "Change My Spot" Week) for the following term so there is no need to worry about finding a class for the next term today!

    Keep an eye on your inbox for a reminder email! You wouldn’t want to miss out on a class spot for next term!

    Brand new to our program or not currently enrolled? Register online for the Sport Success Pathway.

 
 
 

How can we help?

Our Client Services Team is online from 9:00am to 3:00pm from Monday to Friday. We are pretty darn fast at replying to emails, in fact it is our preferred method of communication! Reach out to us if you need some support.

Email Us

hello@jumpgymnastics.ca

Book a phone or video call

Book a phone call with us

Call Us

604.559.6492